Maximum download/upload speed of up to 940 Mbps via a wired connection. Get the fastest internet speed available at your location (max speed is up to 140 Mbps).įor Fiber Speed may not be available in your area. Additional taxes, fees, and surcharges apply. ***For DSL Speed may not be available in your area. **Price after $5/mo Autopay & Paperless bill discount (w/in 2 bills). Includes $10/mo automatic payments and paperless billing discount. Prices may vary by location.įast, Superfast, and Gigabit plans: For 24 months. Prices may vary by location.Ĭonnect More” No term contract. How do Xfinity advertised internet speeds compare to competitors? If that doesn’t work, you can log in to your Xfinity account in a browser or with the Xfinity app to reset your modem or gateway from their end-this makes sure that your modem is synched up to their network as well.* For 12 months. If you have an Xfinity gateway or modem and router combo device, simply turn it off, wait 10 seconds, and turn it back on. It will reestablish your Wi-Fi network in a few minutes. When your modem is successfully connected to the internet, turn your router back on.After about 10 seconds, turn your modem back on and wait for it to establish an internet connection.Turn off or unplug your modem and your router.Here’s how to restart your internet equipment (it’s super easy): Doing this effectively gives your home networking equipment a chance to wipe away any glitches and start fresh. Symptom: Slow speeds or network issues since last restartĪ lot of the time, turning your modem and router off then on again can help with sluggish internet speeds. Unfortunately, if the network is down, you can’t really do anything but wait for Xfinity to fix the issue. You can also opt-in to text alerts from Xfinity, so you’ll get progress reports about the network’s status. In the Status Center, you’ll find an outage map to see if other people in your area have been affected. Either way, the best thing to do if there’s an Xfinity network outage is to report it to Xfinity, which you can do by logging in to your Xfinity account and navigating to the Status Center. Sometimes these outages are for maintenance or due to bad weather conditions. This might save you some time, as there’s nothing an Xfinity customer service rep can do to repair an area-wide outage.Įvery ISP, including Xfinity, suffers occasional internet outages. You can check for a network outage on the Xfinity app, web account portal, or by consulting a website like DownDetector. One symptom of this is still having a Wi-Fi signal but no connection to the internet. If you stop receiving an internet signal altogether, it may be a network outage. Slow internet on one specific device but no problems on other devices.Increasingly slow speeds or network issues since the last time you restarted your equipment.Slower connections when multiple people in your home are using Wi-Fi.Slow Wi-Fi connections, even though wired Ethernet connections are fine.You can tell something’s up within your own home network when you have these issues: Fewer Mbps of bandwidth than your plan is supposed to give you.Slow speeds during certain times of day when a lot of people in your area get online (and you don’t have a lot of people using your home Wi-Fi).
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